Frequently Asked Questions

Finixa, a brand under EMM International, provides high-quality consumables, equipment, and training for the professional autobody repair industry. With over 40 years of experience, Finixa supports clients in more than 100 countries, focusing on innovation, sustainability, and quality.

The three A-brands, under one roof, are distributed worldwide from EMM's head office in Zwolle (NL). From our branches in the Netherlands, Belgium, Germany and America, we develop, produce and distribute products for car body repair, OEM, marine, aviation and the decorative market.

Finixa primarily serves the professional autobody repair industry and supplies products to OEM car manufacturers. We are also active in the automotive and maritime sectors. Our products and services are designed to meet the needs of both small-scale autobody shops and large manufacturers across these industries.

All Finixa products undergo extensive testing before they are launched on the market. Our R&D team works closely with industry experts to guarantee that our products meet the highest standards of productivity, quality, and safety.

Finixa is committed to ecological responsibility. We focus on developing high-performing, water-based alternatives to traditional solvent-based products, aiming to reduce environmental impact without compromising quality.

EMM International offers flexible transportation arrangements tailored to customer needs, including:

• Option 1: EMM International arranges transport, with the customer covering the transportation cost.
• Option 2: EMM International arranges transport and covers the transportation cost.
• Option 3: Customers arrange their own transport independently.

Please note that EMM International partners with external transportation firms, and prices may fluctuate. Any transport damage should be reported immediately on the transport document (CMR) and shared with our customer service team at orders@emm.com for prompt assistance.

If you encounter any transport-related damage, please mark this on the transport document (CMR) and contact our customer service at orders@emm.com, providing all relevant information and documentation to help us assess the issue and facilitate a resolution.

EMM International is dedicated to a smooth return process. The main return scenarios include:

• Customer Error: If an order is placed incorrectly, please contact your Sales Representative immediately. We will work with you to resolve the issue and process the return.
• Incorrect Delivery: If you receive an incorrect delivery due to an error on our end, we apologize for the inconvenience. Contact our customer service at orders@emm.com, and we will promptly resolve the issue.

Finixa TV is our dedicated video platform, launched in 2022, offering instructional videos for each product. Organized into modules for easy navigation, Finixa TV provides our customers and sales representatives with hands-on knowledge and product guidance.

To find Finixa products or inquire about becoming a distributor, please contact us at info@emm.com. Our vast dealer network spans over 100 countries, allowing us to meet customer needs worldwide.

Yes, we offer comprehensive training for our products. Our training center helps customers and professionals enhance their skills, ensuring safe and effective product use.

Our R&D department continually develops new techniques and updates our equipment to keep up with advancements in car manufacturing. We strive to simplify the repair process, creating products that improve efficiency and meet evolving market needs.

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For any inquiries or support, please reach out to our team at info@emm.com or call +32 3 234 87 80. Our customer service team is here to help with any questions about our products or services.